-Where is Prac's Supreme Services situated?
We are based at 350B, Anneke Street, Zwavelpoort, Pretoria East.

-How do I get my claims to Prac's Supreme Services?
Daily Collections (For local Providers)
Weekly or twice weekly collections for providers in Johannesburg, Mabopane, Soshanguve, Witbank and Middelburg
Via Email
By Courier
By Post
Whatsapp

-How does the Prac's Supreme Service system work?
Once we receive your claims, the data is entered on our computers and is then electronically transmitted to an EDI hub. The data is then checked and submitted to the various medical aids. Should there be an upfront rejection, we will receive the rejection report within hours of transmission. Once paid by the medical aids, the Provider is reimbursed directly by them.

-How long do I have to wait to get reimbursed?
Medical Aid Companies pay electronically submitted claims before any paper claims. You receive payment within 5 to 30 days after submission, depending on the medical aid.

-How do you reconcile payments received?
Upon registration with us, we will change your postal and e-mail address at the medical aids to ours, in order to streamline the reconciliation process. All remittances received will be either delivered or emailed back to you.

-Do I have to sign a contract with you?
We do have a service agreement to protect both parties involved.

-Can I cancel our contract at any time?
You can cancel you contract at any time, but a 2 months notice period is required to close your account.

-Do you do new practice registrations?
Yes, we will register and update your banking details at all Medical Aids and relevant institutions.

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